March 2008 FYI – New Section!

This new section will tell you some fun information that we come across in the tech world.

This first one goes out to all you ladies out there. According to Cosmo, the best place for women to meet men – an Apple store. It was on Yahoo’s main page. (Thanks for the heads up Melissa DeLassus)
Now I am no expert, but whatever gets you into an Apple store is fine with me. Upon further investigation on this intriguing topic, we found another article you might be interested in. There is the info. Do what you want with it and enjoy!

http://tech.yahoo.com/blogs/hughes/23977/
http://www.wired.com/techbiz/media/news/2006/08/71515

Is HDTV Making you Blu?

Marcel BrownAs the market prepares for the inevitable HDTV blitz this year and next, one very important consideration consumers should be aware of is the choice of a high definition disc player. Many people are not aware that their standard DVD player is not a high definition device. While the picture quality of a DVD player should be better on a HDTV than a standard definition (SD) TV, it is actually possible for the picture quality of a DVD player to look fairly poor on an HDTV. This is especially true when using older DVD players or HDTVs. While most newer HDTVs have technology that improves the picture quality of SD sources, many people will notice that their old DVD player doesn’t look as good as a true HD source. So to get the most out of your new HDTV, you should consider an HD disc player.

As some may have been aware, until very recently a “format war” existed between two competing high definition disc formats. One format was named HD-DVD, the other named Blu-Ray. In January, the Blu-Ray format gained the exclusive support of all 6 major movie studios, effectively becoming the successor to DVD. By February all HD-DVD manufacturers cancelled further production and by now, retailers have cleared or are clearing their inventories of HD-DVD players and movies. Therefore, if you are looking for a high definition disc player, make sure you are shopping for Blu-Ray and not HD-DVD.

While Blu-Ray does not use the term “DVD”, all Blu-Ray players do in fact have backward compatibility with current DVD discs. And most Blu-Ray players will “upconvert” the resolution of DVD discs to look better on HDTVs. So while your old DVD movies won’t look as good as a true HD Blu-Ray movie, you will at least be able to watch your current DVD collection with a Blu-Ray player and your movies should look better than on your old TV.

Also, don’t confuse the cancellation of HD-DVD with the current DVD format. The current DVD format is still alive and well and will continue to be produced for quite some time in the future. Really the only thing HD-DVD and DVD have in common are the letters DVD. So don’t worry that you won’t be able to rent or purchase movies for your current DVD player.

Now the first question most people will have is, “which Blu-Ray player should I get?” As Blu-Ray is still a very young standard, only one generation of players have been produced. As manufacturers are readying to release a second generation of players, currently the common advice is to wait for the second generation of players. However, my answer may surprise you. If you’d like to get a good quality Blu-Ray player, yet still have some assurance that the player will have some upgradability to newer features of the second generation players, consider the Sony Playstation 3.

Yes, the Playstation 3 is a video game machine, however all Playstation 3 units can play Blu-Ray movies. Since Sony was one of the original supporters of the Blu-Ray format, it is no coincidence they did this. Already, Sony has updated the software of the Playstation 3 a few times, and each time they did, they have improved some aspect of the Blu-Ray feature. The real kicker is that the Playstation 3 is about the same price as a normal Blu-Ray player. So for about $400, you can purchase a Playstation 3 and be able to play games as well as play Blu-Ray discs. Prices are not expected to drop soon on Blu-Ray players, especially now that the HD-DVD format is no longer competing. In fact, it appears prices have actually risen on Blu-Ray players since since the format war ended, yet the price on the Playstation 3 has not changed.

If you have any questions about HDTV, please feel free to contact me.

Bill Gates, Steve Jobs Name Marcel Brown Head of New Technology Initiative

Marcel BrownApril 1, 2008 – At a joint press conference this morning, Bill Gates, founder of Microsoft, and Steve Jobs, founder of Apple, announced Marcel Brown as the head of the new Technology Harmony Alliance, a co-operative initiative developed by the two well-known icons of the technology industry. As stated this morning, the Technology Harmony Alliance’s goal is to bring harmony to the disparate world of technology and its many users. Marcel Brown is the founder of Marcel Brown Technology Services, a company dedicated to offering quality technology service to small business and individuals.

“It should come as a shock to no one that we picked Marcel to head the Alliance. Throughout his life, he has always been willing and able to help anyone in need of technology help, regardless of platform or type of technology”, stated Jobs. Gates added, “Certainly his reputation as ‘The Most Trusted Name in Technology’ made this decision a no-brainer.” Asked to respond, Brown stated, “It is an honor to be recognized in this way. I will continue to do my best to ensure that all technology users can work in harmony with their chosen technology, as well as recommend the best technology for their needs.”
Also announced this morning was the location of the headquarters of the Alliance. According to Gates, “It only made sense to locate the headquarters of our bold new initiative at The Tech Spot. We know of no other place where computer users of all types will be able to feel welcome, whether Windows, Macintosh, or even Unix. There will even be an area in the store just for children, known as The Kid Spot. I mean, whomever is doing the marketing there is a genius!”
Jobs quickly added, “The Tech Spot will showcase the ability of Apple Macintosh computers to run not only the world’s most advanced operating system, Mac OS X, but also Windows as well as Unix operating systems. Combine this with the unparalleled expertise of Marcel Brown Technology Services on all these technology platforms, and well … honestly, I’m geeking out about it.” Gates then responded, “Well, you’ve always have been a pretty big geek,” at which point Jobs shot back, “Have you taken a look in the mirror lately?” Gates then appeared to make a motion to pick up his chair at which point security officials stepped in, bringing the press conference to a quick ending. Speculation arose, however it was later confirmed that Jerry Springer was not in attendance.

Also in attendance at this morning’s press conference was Tux the Penguin, the quasi-official mascot of the Linux operating system. When asked to comment, Tux gave no response, which was not surprising, as it is a well-known fact that penguins can’t talk, no matter what certain movies with dancing penguins may portray.

For more information about the Technology Harmony Alliance, visit http://www.technologyharmonyalliance.org. For more information about Marcel Brown Technology Service and The Tech Spot, e-mail thetechspot@marcelbrown.com or call 618-580-6256.

Tech Toy of the Month: Apple Time Capsule

timecapsule.jpg Backups are something that everyone should do, but most people don’t. Primarily, people don’t do backups because of the perceived inconvenience of the backup process. Now, Apple has introduced a product that promises to make backups as simple as possible.

The Apple Time Capsule is an 802.11n wireless router with a built-in hard drive. The wireless router part is basically the same as Apple’s Airport Express (which is functionally very similar to most 802.11n wireless routers). The main difference is that the built-in hard drive can be used in combination with the “Time Machine” feature of Mac OS 10.5, otherwise known as Leopard. Time Machine normally works with an external hard drive directly connected to your Macintosh computer. But now Time Machine can use the networked hard drive on the Time Capsule device.

Time Machine works by automatically keeping your Mac backed-up in real-time. Combined with Time Capsule, your Mac will stay backed up any time it is connected to the network. This is very convenient for laptops, as every time your laptop comes within range of your wireless network it will back itself up. You don’t need to do a thing other than make sure your laptop is on. Additionally, Time Capsule will keep all your Macs on your network backed up, so you do not need a separate hard drive for each computer.

One downside to the Time Capsule is that it does not provide an easy method for off-site backup. You can work around this by using an external hard drive to backup your Mac, which you then would take off-site. However, this is not very convenient if you have multiple Macs. Another downside, if you don’t own a Mac, is that Time Capsule does not work with Windows computers – but maybe that’s just a good excuse to get a Mac!

Time Capsule is $299 for the 500GB model, $499 for the 1 TB model (TB = terrabye, which is 1000 GB). For $299, the Time Capsule is a good value, considering that you are getting an 802.11n base station and 500GB hard drive. It would be difficult to find a 802.11n wireless router and a 500 GB hard drive for less, plus you would be missing the features of Time Capsule.

If you have any questions regarding a backup plan, please contact me and I’d be happy to help

Q: My Windows computer is having problems. Should I do a “System Restore”?

Tech Q & A
– Submitted by many

A: “System Restore” is a feature of Microsoft Windows XP and Vista which allows users to revert a core set of specified system and application files to a previous state. In some cases, a System Restore can allow a malfunctioning Windows computer to return to proper operation. However, it seems like many people think System Restore is a nearly-magical method of fixing any Windows problem. The reality is that System Restore is only capable of fixing certain types of problems. In fact, System Restore could cause problems if improperly used. Think of System Restore as a “shotgun” approach to system troubleshooting. It is possible to throw the baby out with the bath water using System Restore.

For example, a System Restore can partially uninstall recently installed software programs, rendering them inoperable but difficult to completely uninstall or reinstall. It is also possible to “restore” viruses or spyware that had been previously removed. Also, Some people think System Restore will restore data files that may have become corrupted. System restore is not designed to backup user data files, so if the problem is with a user’s data, System Restore won’t help. And in certain cases, System Restore can actually cause users to lose files from their desktops.

Having the knowledge I have, I much prefer a “surgical” approach to computer problem resolution. This way I am more comfortable in the solution I provide, knowing exactly what I did and minimizing the chance of “collateral damage” – i.e. causing other problems in the course of fixing one. However, I realize that most people don’t have the technical knowledge I have and in certain cases a System Restore could be a useful tool in an urgent situation. Obviously, I recommend that users seek qualified technical help whenever feasible. But if for some reason using a technical professional is not possible, then the question becomes when could a System Restore be used?

First, I recommend that a user has a solid backup system in place, unless the problematic computer stores no important data. With this being said, if the problems just recently started and the user can establish a fairly certain sequence of events that appeared to trigger the problem, then a System Restore has a higher probability of success with a minimized chance of collateral damage. The user should try the most recent restore point prior to the beginning of the problems. If the restore operation does not work, the user can undo the restore operation by running the System Restore utility and choosing “Undo My Last Restoration”. The user can then try another System Restore point a little further back in time, if desired.

But let me reiterate, System Restore is not a “precision” troubleshooting tool. If you really want to ensure that your computer is in proper operation, I do recommend the services of a qualified technical professional. Certainly feel free to contact me if your computer is having trouble and I’ll do my best to help you out.

Don’t Ignore Hidden Power Problems

Marcel BrownMost people are aware that electrical surges can damage their electronics, so most people have surge protectors for their computer equipment. The problem is that a lot of people think a surge protector is all the protection they need. But these people aren’t aware that surges are simply one type of power problem, and in fact, are less common than other types of problems. While a toaster or simple electrical appliances won’t really suffer any consequences from common power problems, computers are much more complicated pieces of equipment and need more complete power protection.

Think of it this way – electrical power is the fuel for your computer just like gas is the fuel for your car. If your car is receiving poor quality fuel, it will not operate well. Really bad fuel can cause a car major problems. The same is true with comptuers. Poor quality electrical power can cause all sorts of malfunctions with your computer. Severe power problems can damage your computer. The reality is that most electrical power is not of a very good quality for computers.

A simple surge protector is not enough. Surge protectors do not protect against under-voltages, over-voltages, electrical noise, and other electrical disturbances. In order to get full protection for your computer equipment, you need a good quality uninterruptible power supply, UPS for short, or commonly called battery backups (not to be confused with a “data backup”). See my previous article about power protection for more information.

Many people also aren’t aware that electrical surges can also travel along phone, cable, or network lines. If you have Internet service though a modem or DSL, you should surge protect the phone line coming into your computer or DSL modem. If you have cable Internet service, you should surge protect the coaxial cable connected to your cable modem. Businesses can also protect the Ethernet lines that network their computers. Many UPS units include data line protectors, so this is a convenient way to make sure all aspects of your computer are protected from power events.

Finally, many people now have digital video recorders (DVRs) such as Tivo or devices like the Apple TV in their home theater systems. Products like these are basically computers, complete with hard drives susceptible to the same type of power problems as PC’s. I recommend UPS units for home theaters as well, in order to protect these newer computerized devices. They can also protect the coaxial lines that supply home theater with cable or satellite service.

If you are unsure about the status of your power protection for your computer or home theater, please let me know and I’ll be happy to help you ensure you are protected.

Tech Toy of the Month: Apple TV, One Year Later with iTunes Movie Rentals

apple_tv.png In the first Technology Bytes newsletter, written exactly one year ago, I wrote about the Apple TV. I said at the time that if users could browse and play their DVD collections on the Apple TV it would sell like hotcakes. It turns out that while I may not have been completely correct, I was on the right track. Up until now, the Apple TV has not sold very well. Apple has said that the main reason for this was due to lack of movie support on the Apple TV. Additionally, according to Apple’s research, many users wanted the ability to rent movies over the Internet, rather than outright buying them.

Now, with the addition of the iTunes movie rental service and a free software upgrade, the Apple TV is poised to be THE tech toy of the year. Imagine being able to rent a movie from the comfort of your own living room, right from your own TV using a remote control, and being able to watch that movie nearly instantly. That is what the Apple TV and iTunes movie rental service promise to deliver. And while some of you may not be very excited about this, I believe that you will become hooked once you try it out yourself. I predict that within 2 years, people will wonder how they ever got along without the ability to rent movies on-line, just as many people today wonder how they ever got along without a Tivo or DVR.

Some of you may be wondering what type of quality the movies will be. I’m happy to report that you will be able to rent movies in HD quality, along with Dolby Digital 5.1 surround sound. This should provide an impressive experience in any home theater setup.

Along with the ability to rent movies from iTunes, the upgraded Apple TV will also NOT require the use of a computer. Users will still be able to do all the things they could do before, but it is not a requirement to synchronize data from your computer to the Apple TV as it was previously. Because of this, Apple has included additional features that you can do directly from the Apple TV:
– Purchase TV shows, music, and music videos
– View photos from Flickr and .Mac web galleries
– Have direct access to over 125,000 podcasts
The Apple TV is now much more an Internet-enabled device than an accessory to your computer. This means that anyone, regardless of technical skill, will be able to take advantage of the features of the Apple TV. Additionally, Apple has dropped the price of the entry-level Apple TV from $299 to $229. Along with anyone who owns a Mac or PC, now consumers who simply want an “appliance” will be able to use iTunes. This should bode well for iTunes sales and rentals.

Apple originally promised that the Apple TV update would be available 2 weeks after January 15th. That date has come and gone, so expect the update to be available any time. Users who already own the Apple TV will be notified of the update right from their Apple TV. New Apple TV purchases after the update is released should have the update already installed. And don’t forget, that the Apple TV really requires that you have an HDTV. While you can buy an adapter for your older TV, I really think you should just put the money towards an HDTV.

As always, if you have any questions about Apple products or home theater, please contact me and I’d be happy to answer them.

Q: What should I know about Vonage, Skype, or other Internet telephone services?

Tech Q & A
– Submitted by Amy Herman

A: Internet telephone services such as these use a technology commonly called “Voice over Internet Protocol”, or VoIP. Basically, they convert voice into digital data that is carried over the Internet then converted back into voice. VoIP can be implemented in many different ways, such as using VoIP inside a company’s private phone system. However, for purposes of this question, we’ll talk about using VoIP technology as a replacement for “regular” phone service, otherwise known as “plain old telephone service” or POTS for short.

Vonage and similar companies are VoIP services that position themselves as POTS replacements. These services use your existing broadband Internet service. Often, the companies provide equipment that connects to your home or office network, as well as to your existing POTS equipment. So basically once the service is set up, you will continue to use your old phones just as you did before. Instead of your voice traveling over the local phone company’s system, your voice is converted to Internet traffic and rides over your Internet provider’s network. Generally, these companies position their services as being cheaper than service from a regular phone company.

Skype and similar software provide VoIP services by utilizing your computer to make the voice to digital conversion. Often, the user you would be calling will have the same software on their computer. Usually, the companies that provide the software will not charge you if the person on the other end also uses the same software. They will only charge you if you are calling someone with a regular phone.

Finally, many Internet providers are offering phone services, which while they may not advertise them as such, are based on VoIP technologies. Basically, these services are very similar to Vonage-type services, but they are simply bundled with the Internet providers data service.

As far as the voice quality of these services, reports are many and varied. Some people have had very good experiences with these services. Others have not. Generally, the biggest factor in the quality of these services is the reliability of the underlying Internet service.

The only way to know if a particular service will work in your particular situation is to test it out. My advice is to test the particular service you are interested in before completely committing yourself to that service. Most services will provide at least a one month free trial. If you really feel a VoIP service will be beneficial to you and you’d like to ensure that your network is optimized to support VoIP, please let me know. I’d be happy to help you out.

Don’t Wait Until 2009 to Get an HDTV

Marcel BrownAs many of you may be aware, on February 17th, 2009, federal law mandates that television broadcasters end their analog broadcasts and use digital broadcasts only. There is a misperception that this means everyone will need to have an HDTV by that date. While it will certainly be more convenient if you have an HDTV by that date, if you have an older “standard” definition TV, it will continue to work if you get a digital-to-analog converter, or if you have cable or satellite TV.

Regardless, many people will still think they will need an HDTV by that date – or at least they’ll use the excuse to get one! So 2008 will probably see unprecedented sales of HDTV’s, especially toward the end of the year as people wait until the holidays to get one. While TV manufacturers will probably have enough supply to meet demand, there exists a possibility that there may be a run on HDTVs this holiday or post-holiday season (January/February 2009). While you may be able to find an HDTV, you may not be able to find the one you really want. For this reason, as well as a few more I will talk about, my suggestion is to not wait until the holidays to purchase an HDTV.

For example, another reason is that you will also probably want to purchase other devices to go with your HDTV. For example, in order to get the best quality out of your HDTV, all your source devices (cable/satellite receiver, DVD player, A/V receiver, etc.) will need to be HD sources. If you don’t want to spend money on all these things at one time, you should purchase the HDTV first, then save the device purchases for the holidays.

As you will read in my Tech Toy of the Month article, the ability to rent movies over the Internet via the Apple TV will require the use of an HDTV. Technically, you could get an adapter for your older TV, but why spend the money on an adapter when you could just put the money towards a new HDTV? As the Apple TV will probably spur the sales of HDTVs as well, the possibility of not getting the HDTV you really want becomes more likely.

Finally, if you need help getting your new HDTV setup, it may become very difficult to find quality help during the holiday or post-holiday season, again because most people will probably put off their HDTV purchase until then. The early bird gets the worm in this case. Speaking of getting help with your HDTV, please feel free to contact me if you have any further questions on HDTV or home theater.